On 16 March 2015, the Singapore Aviation Academy (SAA) presented a talk under the SAA Aviation Insight Series (AVIS) on Communicating with Families after an Air Disaster to over 50 attendees from the aviation industry.
Sharing the session with us was Mr Alain Guilldou, former Head of Information and International Affairs Department of the French Bureau of Investigation and Team Leader of the EU-China Civil Aviation Project in Beijing, China. Mr Chong Chow Wah, Senior Investigator and Head of Air Accident Investigation Bureau of Singapore’s Operations Sections, moderated the Questions and Answers session.
Mr Guilldou addressed the importance and need for aviation stakeholders to be trained in crisis communication so that they can effectively provide information in an appropriate and timely manner. He also shared on the challenges of communicating with the family members and the media, without compromising an organisation’s reputation.